Last updated: 27 October 2026
Information you share
When you contact us or ask about an order, we use the details you provide, such as your name, email, collection date, quantities and message. Please share only the information we need to help with your request.
How we use it
We use your information to reply to questions, discuss availability, prepare quotes and manage confirmed orders. We also use relevant records to resolve problems, keep accounts and meet applicable legal obligations. Where the law requires a legal basis, this may include taking steps towards an order, fulfilling an agreement, our legitimate business interests, legal obligations or your consent.
Bakery updates
If you choose to join our mailing list, we use your email to send bakery news and updates. You can unsubscribe using the link in an email or ask the team to remove you. An order enquiry does not automatically sign you up for marketing.
Website information and cookies
Our website hosting and connected services may process technical information, such as your IP address, browser and pages requested, to deliver and protect the site. Cookies and similar technologies depend on the services in use. You can manage cookies in your browser and use any consent controls shown on the website. Where optional cookies or similar technologies require consent, we ask for it before using them.
Service providers and other websites
We share information with service providers only as needed to operate the website, communicate with you or manage an order, and when disclosure is required by law. These services may process information in other countries under their applicable privacy terms and safeguards. Links to maps, social media or ordering services take you to separate websites with their own policies.
Keeping information
We keep information for as long as needed to deal with your request, manage an order, meet record-keeping requirements or resolve a dispute. We consider the purpose of the information and any applicable legal obligations when deciding how long to retain it. We take reasonable steps to protect information, although no online service can guarantee complete security.
Your choices and rights
Depending on the law that applies to you, you may be able to ask for access to your information, correct it, request deletion, restrict or object to its use, or receive a copy in a portable format. You can withdraw consent where processing relies on it. Some records may need to be retained for legal reasons. You may also raise a concern with your local data protection authority.
Questions and updates
For a privacy question or request, contact the bakery using the details on our Visit page, or speak to the team at 18 Market Lane, Brookfield. We may need to confirm your identity before responding. We will update this page when our practices change; the date above identifies the latest version.
